In a world where a quick response is paramount we can now offer Two Cover Plans;
The Gold Cover Plan
- £230.00 per annum or £20.00 per month if paid by monthly direct debit (both prices include VAT)
- 1 x annual service on your boiler per annum
- Guaranteed next working day response *Subject to T&C’s*
- All parts and labour included for parts and time spent on your boiler and central heating system *Subject to T&C’s*
For more information please see the Terms & Conditions below. If you would like a survey to see whether we can take your boiler and central heating on our Cover Plan then please give the office a call to arrange a visit.
Click here to read the full T&C's
KRM Gold Cover Plan Terms & Conditions
Boiler – The cost of repair following a mechanical or electrical fault to parts fitted within the boiler casing which stops the equipment working properly
Controls – The cost of a repair following a mechanical or electrical fault to the time control, water circulating pump, motorised valve(s), room thermostat or cylinder thermostat which stops the equipment working properly.
Labour Charges – Normal working hours labour charges directly connected with the repair or replacement of the failed components of the central heating installation as detailed on your schedule.
Repair to the Radiators – Radiator valves, expansion tank, hot water cylinder or above the ground pipework directly associated with provision of central heating, excluding any taps and their direct supply.
Annual Service – The labour costs involved in carrying out an annual service (in winter repairs take priority over servicing).
Response Time – KRM shall arrange for an engineer to attend site to investigate the fault by the end of the following working day should the breakdown be reported before 15:00pm the previous working day.
What KRM will pay:
If your equipment breaks down we will authorise the repairs to it and pay for the costs and parts, labour and VAT up to a total maximum of £1000.00 in the period of protection (12 months), subject to the full terms, conditions and exclusions of your plan unless:
- We cannot repair it or we cannot obtain the spare part(s) to repair it, if we cannot repair it we will pay you our repairers estimated cost of the repair if it had been possible to carry it out, up to a maximum of £1000.00 (including any paid claims in the current period of protection), or we will refund the free for the current period of protection, whichever is higher.
- The cost of the repair exceeds the cost of the current purchase price of the new equipment of the same or similar make or specification (the current purchase price is the lowest price reasonably available). If this happens we will pay a contribution up to a total of £1000.00 (including any paid claims in the current period of protection).
Breakdown Insurance for Heating Systems
For each case – a) and b), the most we will pay in any one period of protection (12 months from start of agreement) is £1000.00. We will deduct the value of any previous claims in the current period of protection from our contribution. £1000.00 is your maximum entitlement in most cases.
Under a) and b) the calculated contribution will be below this amount you are not entitled to a replacement appliance under this plan as we will not be responsible for any installation costs. If you are paying by Direct Debit any outstanding fee instalments will be deducted from contribution.
What KRM will not pay:
- Costs covered by any manufacturers, suppliers, installers or repairers guarantee or warranty.
- The equipment being recalled by the manufacturers
- Claims arising from using your equipment in a non-domestic or commercial environment unless we agree to the use in writing beforehand.
- Damage caused accidently, theft, attempted, malicious damage or damage caused by fire or explosion.
- Claims arising from floods, lightning, storms, frost or other bad weather conditions.
- Costs if no fault is found with your equipment
- Routine maintenance, cleaning and servicing, unless otherwise specified in writing.
- Labour charges for work outside for repairer’s normal working hours.
- The cost of replacing any item or accessory that is intended to be replaceable. These include fuses, batteries, filters, oil nozzles or ignitors
- Modification of servicing which is not in line with the manufacturer’s instructions.
- Turning on or lighting up the equipment and adjusting the switches and controls, except following a repair protected by the plan.
- Any part not shown in significant features and benefits explained above, for example energy management systems or immersion heaters.
- Cleaning airlocks and partially or fully blocked pipes, balancing and venting radiators, or work caused by equipment which is not installed correctly.
- Costs arising from not following the manufactures instructions.
- Claims arising from any problems with the supply of electricity, gas, oil, or water.
- Loss or damage caused by your equipment not working
- Cosmetic damage such as damage to paintwork or dents or scratches to the equipment
- Costs arising from difficulties in getting to the equipment. This includes pipework under floor boards of pipework contained in the fabric of the building
- Any water pressure adjustments on sealed systems, except those connected with a repair which is protected by the plan.
- Fuel lines to the boiler and the flue systems from the boiler
- Plugs or cables
- Claims arising from sludge/blockages
- Hot water cylinders that hold more than 40 gallons or 182 litres
- Unvented pressurised cylinders
- Boilers exceeding 200,000 BTU/HR 58.6kw Input
- Any repair costs cover £1000.00 in any one year (from the date your plan commences) or renews)
- Claims arising on any equipment which is not working in accordance with the manufacturers specifications when you applied for the plan
- Claims arising from convector heaters or towel heaters/rails
- Claims arising from scale damage to the system
- Any upgraded/improvement work required as a result of legislation (Health and Safety or otherwise) or to meet the current standards.
Cost and Payment
The Gold Cover Plan agreement is £230.00 per annum (Inc. VAT) if paid in full on receipt of invoice by bacs, cash or cheque.
Alternatively it can be paid by direct debit at £20.00 per month for 12 months totalling £240.00 per annum (Inc. VAT).
The agreement, if accepted will run from either the 1st or the 15th of your month of choice for 12 months and will be a rolling contract unless terminated by either party.
An invoice will be sent prior to the anniversary of the due date to prompt for payment for another year if paid in full and if paid by direct debut
The Silver Cover Plan
- £120.00 per annum (includes of VAT)
- 1 x annual service on your boiler per annum
- Guaranteed next working day response *Subject to T&C’s*
- All parts and labour is chargeable
For more information please see the below Terms & Conditions, if you like to take opportunity of this Cover then please call the office to arrange this.
Click here to read the full T&C's
KRM Silver Cover Plan Terms & Conditions
What is included:
If your equipment breaks down we will send an engineer to investigate the fault by the end of the following working day should the breakdown be reported before 15:00pm the previous working day.
One annual service on the boiler.
What is not included:
Boiler – The cost of repair following a mechanical or electrical fault to parts fitted within the boiler casing which stops the equipment working properly or following recommendations from the annual service.
Controls – The cost of a repair following a mechanical or electrical fault to the time control, water circulating pump, motorised valve(s), room thermostat or cylinder thermostat which stops the equipment working properly.
Labour Charges – Normal and out of hours working hours labour charges.
Repair to the Radiators – Radiator valves, expansion tank, hot water cylinder or above the ground pipework directly associated with provision of central heating, excluding any taps and their direct supply.
Cost and Payment
The Silver Cover Plan agreement is £120.00 per annum (Inc. VAT).
This payment is required on receipt of the KRM invoice and can be made by bacs, cheque or cash.
The agreement, if accepted will run from either the 1st or the 15th of your month of choice for 12 months, an invoice will be sent prior to the anniversary of the due date to prompt for payment for another year.